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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I just love this company,I’ve never been so happy with a light company as well as this one
Response: Hi Delores, Your kind words truly made our day! We're so grateful to hear that you've had such a positive experience with us. Knowing that we're the best electric company you've worked with means the world to our team, and we'll keep working hard to provide the service you love. Thank you for choosing Payless Power. 💙 Published on November 11, 2026
Estoy satisfecho con el servicio
Response: Hola Elwin, ¡Gracias por su reseña de 5 estrellas! Nos alegra saber que está satisfecho con nuestro servicio. Agradecemos su apoyo y esperamos seguir satisfaciendo sus necesidades de electricidad. Gracias por elegir Payless Power. Published on November 11, 2026
They do more than they should to help me keep my power on
Response: Hi Frank, Thank you for the 5-star review! We're glad our team has been able to support you and help keep your service active when you need it most. We truly appreciate your trust and kind words. Thank you for choosing Payless Power. Published on November 11, 2026
Me gusta la aplicación es muy fácil para someter el pago. Gracias
Response: Hola Sonia, ¡Gracias por su reseña! Nos alegra saber que nuestro sitio web facilita y agiliza los pagos. Agradecemos su apoyo y esperamos seguir atendiéndole. Equipo de Atención al Cliente de Payless Power Published on November 11, 2026
I would like to see electric cost go down but also understand economics at the moment are making it difficult. However I will not complain since I have rarely experienced outages and am happy to have electricity each day provided by a decent company who seem to value their customers.
Response: Hi Tony, Thank you for your thoughtful review. We appreciate your understanding of today's energy market and are glad to hear you've experienced reliable service with few outages. Knowing that you feel valued as a customer means a great deal to us, and we'll continue working hard to provide dependable service at a fair value. Thank you for choosing Payless Power! Published on November 11, 2026
En cuánto tiempo se conectará la luz me podrían ayudar porfabor
Response: Hola Ashley, ¡Gracias por su reseña! Los tiempos de conexión del servicio pueden variar, pero nuestro equipo trabaja arduamente para conectar a los clientes lo más rápido posible. Si necesita información sobre el estado de su servicio, contáctenos directamente y con gusto le ayudaremos. Saludos cordiales, Equipo de Atención al Cliente de Payless Power Published on November 11, 2026
Good service reliable never issues
Response: Hi Michele, Thank you for your review! We're happy to hear you've found our service reliable and issue-free. We appreciate your support and look forward to continuing to serve your electricity needs. Published on November 11, 2026
Your company makes it very convenient for a single dad on the go . Great communication without disconnection. Easy payment screen and daily updates with costs. You’ve made one part of my monthly finances absolutely stress free.
Response: Thank you, Robert, for your 5-star review! We're thrilled to hear that our service has helped make managing your monthly finances a little easier. As a busy single dad, having convenient payment options, daily account updates, and reliable communication can make a big difference, and we're glad those features have provided you with a stress-free experience. Your feedback means a lot to our team and motivates us to continue delivering the service our customers deserve. Thank you for choosing us, and please know we're always here if you need assistance in the future! Published on November 06, 2026
No stars. I have paid in advance up to $300 per month. My power was turned off tonight without notice and was not restored within an hour after I paid $300, as promised by the Powerless agent. This is the worse company I have ever dealt with, and I intend to report them to regulators tomorrow as well as change companies. Do not sign up with this company unless you want your power turned off without notice and you want to be ignored when you pay to have your power resumed and it is not resumed.
Response: Thank you for sharing your experience, Cathy. We understand how frustrating it can be to experience a service interruption and then have concerns about the timing of service restoration after making a payment. We recognize the importance of having accurate information regarding account status, payment processing, and restoration expectations. Our goal is to provide reliable service and clear communication to every customer. We'd appreciate the opportunity to review your account, payment history, and the circumstances surrounding your service interruption to better understand what occurred and address any unresolved concerns. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday, from 9:00 a.m. to 5:00 p.m., so we can investigate further and work toward a resolution. Thank you for your feedback, Cathy. We value the opportunity to assist and look forward to speaking with you. Customer Care Team Published on November 06, 2026
Been with them a couple of months and I’m loving it
Response: Hi Sherry, Thank you for your 5-star review! We're thrilled to hear that after a couple of months with us, you're loving your experience. We understand how important it is to find an electricity provider that meets your needs from the very beginning, and it's wonderful to know that your service has been a positive one so far. Feedback like yours lets us know that our efforts to provide reliable service and a great customer experience are making a difference. We'll continue working hard to deliver the dependable service and support you deserve. Thank you for taking the time to share your experience, Sherry, and for choosing us. We look forward to serving you for many more months to come! Published on November 05, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
