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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Simple and easy
Response: Hi Adrian, Thank you for taking the time to leave a 3-star review. We're glad to hear that you found our service simple and easy to use. We understand that convenience and ease of use are important when managing your electricity service, and it's great to know that those aspects of your experience stood out. At the same time, we recognize there's an opportunity for us to make your experience even better. Your feedback is valuable to us, and we're committed to continuing to improve our service and support. If there's anything specific we can do to enhance your experience, we'd love the opportunity to help. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM.) Thank you for choosing us, Adrian. We appreciate your business and look forward to serving you in the future. Published on November 05, 2026
Is good service
Response: Thank you, Valeria, for your review! We're glad to hear that you've had a good experience with our service. We are always looking for ways to improve, and we'd love to hear any suggestions you may have on how we can make your experience even better. Thank you for choosing Payless Power! 💙⚡️ Published on October 26, 2026
It’s fine.. I guess.
Response: Thank you for your feedback, Greg. We appreciate you giving us a try and taking the time to leave a review. We're always looking for ways to improve and provide a better experience for our customers. If there's anything we can do to earn those extra stars, we'd love the opportunity. Please give us a call at 888-963-9363 so we can learn more about your experience and see how we can help. Published on October 16, 2026
Costly but reliable service and good service
Response: Thank you, Jerodd, for your 3-star review. We're glad to hear that you've found our service to be reliable and that you've had a positive customer service experience. We also understand your concern about costs, as managing electricity expenses is important for every household. Your feedback is valuable to us, and we'd be happy to review your account to see if there may be plan options available that better fit your needs. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, and we'd be glad to assist you. Thank you for taking the time to share your experience and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026
Great service, just wish I could get a lower rate to help lower my bill
Response: Thank you, David, for your 3-star review. We're glad to hear that you've had a great service experience with us, and we appreciate you sharing your feedback about electricity rates and billing costs. We understand the importance of keeping energy costs affordable. Payless Power offers a variety of plans, and we would be happy to review your account to see if there may be other options available that better fit your needs. Please give us a call at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, and a member of our Customer Care team will be glad to assist you. Thank you for choosing Payless Power and for taking the time to share your experience. We appreciate the opportunity to serve you. Published on September 29, 2026
I pay over $400 and I haven’t had playless for a month
Response: Thank you for your 4-star review! We understand your concern about paying over $400 in less than a month and appreciate you sharing your experience. We know that managing electricity costs is important, and we'd like the opportunity to review your account and help you better understand your usage and charges. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can take a closer look at your account and address any questions you may have. Thank you for your feedback and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026
Don’t like prepaid
Response: Thank you, Breeanna, for your 3-star review. We understand that prepaid electricity may not be the right fit for everyone, and we appreciate you sharing your perspective. Our goal is to provide customers with flexibility, account transparency, and control over their electricity usage through the prepaid service model. Your feedback is valuable to us as we continue working to improve the customer experience. Thank you for taking the time to leave a review and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026
I want to enroll in autopay
Response: Bryan Thank you for your review! We're glad to hear you're interested in enrolling in AutoPay. AutoPay is a convenient way to manage your account and helps ensure your payments are made on time without the need to make payments manually each month. If you haven't already, you can log in to your account to set up AutoPay or contact our customer service team for assistance. We're always happy to help! Thank you for choosing Payless Power. We appreciate your feedback and look forward to continuing to serve you. - Payless Power Published on September 15, 2026
The money applied on my account should last longer. It seems like I’m loading money everyday.
Response: Thank you for sharing your feedback, Tyesha. We appreciate you taking the time to let us know about your experience. We understand how important it is for the funds on your account to last as expected, and we recognize your concern about needing to add money frequently. Our goal is to provide clear information and support so you can get the most value from your account. Tyesha, we’d like the opportunity to review your specific situation and help answer any questions you may have about your usage and charges. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, and a representative will be happy to assist you. Thank you again for your feedback, and we look forward to helping you further. Published on September 10, 2026
Pay higher rates than non-prepaid service, however it is simple to use. I like being able to see the different breakdowns of my power usage, as it makes me more aware of any excessive use. Paying is easy to do. I enjoy getting daily alerts of my usage and how long I have before it is at a zero balance. My only complaint is that it costs more than other services.
Response: Hi Mandy, Thank you for sharing your feedback. We're glad to hear you enjoy the ease of making payments, tracking your power usage, and receiving daily alerts to help manage your account. We also appreciate your concerns about the cost of prepaid service compared to other options, and feedback like yours is important to us. Thank you for being a valued customer! Published on August 24, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
