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Payless Power Reviews
Read reviews from Payless Power customers
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Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Horrible pricing you think you would pay less but you actually pay more. Prepaid is a joke it says my average cost per day is like $10 and half the time I’m not even home, mind you it’s just my daughter and I. My daughter is also at school half the time. I would not recommend to any friends or family.
Response: Hi Jazmin, Thank you for sharing your feedback. We understand that seeing higher-than-expected daily electricity costs can be frustrating, especially for a household with limited occupancy. Our prepaid service charges are based on the actual energy used by the home, and factors such as HVAC systems, appliances, insulation, and seasonal temperatures can impact usage even when no one is home. We'd welcome the opportunity to review your account and help you better understand your daily usage and costs. Please contact our Customer Care team so we can assist you further. Thank you for your feedback. Published on November 11, 2026
No stars. I have paid in advance up to $300 per month. My power was turned off tonight without notice and was not restored within an hour after I paid $300, as promised by the Powerless agent. This is the worse company I have ever dealt with, and I intend to report them to regulators tomorrow as well as change companies. Do not sign up with this company unless you want your power turned off without notice and you want to be ignored when you pay to have your power resumed and it is not resumed.
Response: Thank you for sharing your experience, Cathy. We understand how frustrating it can be to experience a service interruption and then have concerns about the timing of service restoration after making a payment. We recognize the importance of having accurate information regarding account status, payment processing, and restoration expectations. Our goal is to provide reliable service and clear communication to every customer. We'd appreciate the opportunity to review your account, payment history, and the circumstances surrounding your service interruption to better understand what occurred and address any unresolved concerns. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday, from 9:00 a.m. to 5:00 p.m., so we can investigate further and work toward a resolution. Thank you for your feedback, Cathy. We value the opportunity to assist and look forward to speaking with you. Customer Care Team Published on November 06, 2026
If given 0 star was an option I would have given them 0 star Bad service that I ever used They can disconnect the power anytime they feel like to They just don’t care about their customers Scammers !!!!!!! Rude customers services ! Disconnecting every time to collect your 30 box
Response: Hi Jeanine, Thank you for taking the time to share your feedback. We understand from your review that you are concerned about service disconnections, reconnection fees, and your experience with our Customer Care team. We appreciate you bringing these concerns to our attention. At Payless Power, service disconnections are not performed arbitrarily and are based on account status and balance requirements outlined for prepaid electricity service. We also understand how important reliable electric service is and recognize the impact service interruptions can have on your household. Your comments regarding customer service interactions are valuable and will be shared with the appropriate team for review. We would like the opportunity to review your account and address your specific concerns in greater detail. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team can review your account history, discuss any disconnections or fees applied, and help identify the best path forward. Thank you, Jeanine. We appreciate the opportunity to assist you. Published on October 28, 2026
I am paying $300 monthly for a 1 bedroom . I work all day. I have had this service for about. 3 months and I got disconnected for owing 89 Cents. Unbelievable. I think it’s time to switch to a different provider
Response: Hi Maribel, Thank you for sharing your feedback. We understand your concern regarding your monthly electricity costs and the disconnection that occurred due to an outstanding balance of $0.89. After having service for only a few months, we recognize how unexpected that situation may have seemed. Because electricity usage, weather conditions, home energy efficiency, and household consumption patterns can all affect monthly costs, bills can vary from month to month. We also understand that balancing energy expenses while maintaining a busy work schedule can be challenging. We'd appreciate the opportunity to review your account in detail, explain the charges, and discuss the circumstances surrounding the disconnection. Our team can also review your usage history and help identify ways to better manage your account moving forward. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM.) Maribel, we value your feedback and the opportunity to serve you. We hope to speak with you soon and address your concerns directly. Published on October 22, 2026
It sucks they charge you extra then what they say im paying over 600$ a month do not go to them there not open on the weekends either the website hours lie
Response: Hi Nicholas, Thank you for sharing your feedback. We're sorry to hear that you feel your charges have been higher than expected. We would welcome the opportunity to review your billing concerns in detail. Please give us a call at 888-963-9363, and one of our representatives will be happy to go over your account and explain any charges you have questions about. We also appreciate you bringing the website hours to our attention. We are currently addressing the incorrect information. Our Customer Care team is available Monday through Friday from 9:00 AM to 5:00 PM. Thank you for your feedback. We hope to have the opportunity to better assist you and address your concerns. 💙🔌 Published on October 18, 2026
Stay clear straight rip-off ‼️
Response: Hi J Shank, Thank you for taking the time to share your feedback. We understand from your review that you were dissatisfied with your experience, and we appreciate the opportunity to learn more about your concerns. At Payless Power, we strive to provide clear information and quality service to our customers. Feedback like yours is important because it helps us identify opportunities to review and address issues that may have impacted your experience. We would like the chance to better understand the situation and assist you directly. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team can review your account details and work with you to address any questions or concerns. Thank you, for bringing this matter to our attention. We welcome the opportunity to speak with you. Published on October 14, 2026
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Response: Thank you for your feedback, Faye. We're sorry to see that your experience did not meet your expectations. We value all customer feedback and would appreciate the opportunity to learn more about what happened and how we can make things right. Please give us a call at 888-963-9363 so we can assist you further. We hope to have the chance to improve your experience in the future. 💙 Published on October 13, 2026
Was not able to end my service when I wanted to online. And it took 3 days to process my cancellation to my account so in those three days they charged me $70 when really my average daily cost was $8 how is that
Response: Thank you for your feedback, Breeana. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when a service cancellation doesn't go as anticipated, especially when there are questions about charges on the account. We would appreciate the opportunity to review your account with you and explain the charges in detail. Please give us a call at 888-963-9363, and one of our representatives will be happy to discuss your account, answer your questions, and provide additional clarification regarding the cancellation process and billing. Published on October 12, 2026
It’s is not a good service
Response: Hi Charles, Thank you for sharing your feedback. We understand that pricing is an important consideration and appreciate you bringing your concern to our attention. Our Customer Care Team would be happy to review your account and provide additional information about your service and costs. Published on October 09, 2026
I’ve been with PAYLESS POWER for 7 years straight…have always been able to” pay as I go” with the minimum about being NO lower than $25.00 Now I can’t make a payment no lower than $40…👀 No notices of Any kind….I’m being forced to switch..its unfortunate. THANKS FOR THE LACK OF CONSIDERATION…
Response: Lametria, thank you for being a customer for the past seven years and for taking the time to share your feedback. We can understand how frustrating it would be to see a change in the minimum payment amount, especially after being accustomed to making smaller payments for so long. Long-time customers like you value consistency, and we appreciate you bringing this concern forward. We recognize that changes affecting account management can have a significant impact, particularly when they come as an unexpected surprise. Your feedback about receiving advance notice is important, and we understand why clear communication matters when customers are making decisions about their service. If you'd like to discuss your account in more detail, our customer care team would be happy to review the available payment options and explain any recent changes that may have affected your account. We appreciate the years you've spent with Payless Power and the opportunity to hear your perspective. You may contact us at 888-963-9363 during office hours are from Monday-Friday 9AM-5PM. Published on October 08, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
