This company has outrageous fluctuating prices. Your bill will increase when it’s hot or cold so throughout the year you will pay more and more with this company. Customer service will not assist or commend loyalty but only narrate the issue instead of accommodating. Overall this was the worse experience with an electricity company.
Response: Mr Dolan- You comments state that you feel Payless Power raises rates when it gets very cold and very hot and then will not accommodate your requests for assistance or billing adjustments. Its understandable why you might feel this way, but your rates do not fluctuate as you are on a fixed rate plan. Your charges fluctuate when it gets hot or cold, but your energy usage increases during those time . Its ok to be skeptical of this but you can audit this by registering free of charge at www.smartmetertexas.com. This is a free site operated by the State of Texas that allows you to see your daily meter reads at the same time the electric provider receives them . It’s not affiliated with Payless Power but you can use resister for this site with information that we provide on my account portal. Call us at 888 963 9363 for assistance. Published on February 19, 2024
Absolutely terrible experience with Payless power. Switch to any other provider if you can. Payless has terrible rates and bad customer service.
Response: Mr Reinwhr- The rate that you had with Payless Power was one of the best in Texas however at the time of your review North Texas was in one of the coldest times in the past 2 years. Extreme weather results in more energy used to keep your home comfortable. Daily billing shows the real cost of this whereas monthly billing averages out the cold days with milder days by the time you see the bill. You can always audit your usage at www.smatmetertexas.com and call us for more information 888 963 9363. Published on February 19, 2024
Locked my account when I was trying to make a payment. Tried to call customer service 4 different times today and always go a busy signal. Worst service ever and I’ve payed almost $60 for 2 days of electricity and I don’t even have Central A/C. I would give it 0 stars if I could.
Response: Mr Smith- We apologize for the convenience. Our records show that you did experience issues with your card at the time of your review however this was rectified . Thank you for your patience. Published on February 19, 2024
It’s an easy company to sign up..but they don’t have any services to help there customers..there rates are ridiculous high every week you have a different rate that you pay ..I feel it is not worth it.i wouldn’t recommend to get lights through this company
Response: Alissia- Thank you for expressing your concerns. Please call us at 888 963 9363 and we can go over your rates as well as your daily charges. You are under a fixed rate plan and your energy rate does not fluctuate. If you review your itemized invoices on your MyAccount portal you will be able to see a breakdown of each day’s charges. Published on February 19, 2024
Didn’t share the plan documents before starting the service/Agreement. Verbal communication of Plan details is not enough especially when the customer is in phone.
Response: Hello. We do understand that you may have questions about the terms of your plan which is why we deliver your plan documents within 24 hours of your connection order. We also offer a 30 day guarantee which allows you to switch within that time with no early termination fee if you are not satisfied. Call us at 888 963 9363 for more info . Published on January 20, 2024
Very expensive service
Response: Hello- The rates charges under your plan are actually some of the cheapest in Texas and in alignment with all of the major providers in the state, Colder weather does bring increased usage with it though . With daily billing you can monitor how much electricity your home actually uses . You can actually use our customer portal to see the correlation between the weather and your usage . This is a great tool to help you raise awareness and stay within your budget. Published on January 20, 2024
This is THE ABSOLUTE WORST COMPANY EVER!! THEY ARE CHARGING ME 40 DOLLARS A DAY WHEN IT WAS AROUND 12 LAST WEEK!!!! THEY KEEP GOING UP AND IM NOT USING ANYTHING MORE THAN I WAS!! DO NOT I REPEAT DO NOT GO WITH THEM!! YOU WILL BE MISERABLE AND UNHAPPY
Response: Ms Damian- As you’ve correctly pointed out, you’ve seen some alarming increases in your daily charges from last week to this week. It’s not your rate so what is the main difference? This week , Texas (and the whole USA) was in the grip of an arctic blast. A week ago, you were experiencing a typical January week in Texas… Highs in the 60s and night time lows in the mid 30s. This week it was highs in the 20s and 30s and lows in the teens. When this happens your heater does not use the same amount of power as it does when its 60 degrees outside even if you don’t touch the thermostat . The heat will run non stop. The good news is that you should have seen highs in the 60s return today. We bill 2 days behind so you should see some relief on your daily billing around Saturday. You can see also of this in your Payless Power My Account Portal. Wile there you can also register at SmartMeterTexas.com so you can audit to ensure that we are billing you for what your meter is reporting. Published on January 20, 2024
Horrible service, expensive and they make it impossible to just make a payment. Would never recommend this company to anyone.
Response: Ms McBreen- We’ve reviewed your account and definitely can understand why you are frustrated. We see that you’ve had persistent issues with the zip code matching on your card as well as log in credential issues. Password issues can be one of the most infuriating things about doing business online. I see that you received assistance today but if you continue to have these experiences you can always make a payment on moneygram.com with a credit card using received code 14715. I hope that helps. Published on January 20, 2024
My daily cost is over $23 a day during the cold weather. It was 7$ a day and when it got cold they jacked my daily cost up
Response: Ms Willmon- It is understandable why you would be concerned about the increase in your daily charges . They have risen drastically over the past week due to the cold front affecting not only North Texas but most of the country. Please keep in mind that you have a fixed rate plan meaning that we cannot raise your energy rate. Your charges have increased because the last 3 days has seen a dramatic rise in your usage . That happens when temperature drop into the low teens. We bill you using what your meter reports. You can confirm this by registering free of charge at www.smartmetertexas.com . Enrollment information is on your Payless Power MyAccount Portal. Published on January 19, 2024
Literally robbing people of their money constantly lying changing rates the most expensive and wasteful electricity ever! Will be finding another company asap
Response: Ms. Sirls- Your review states that you feel that Payless Power robs its customers and lies to them. You also state that Payless Power is constantly raising its rates. Its not good thing if any customer feels that way, especially one who has been with us as long as you have. A supervisor will reach out to you for more information on your experience. A review of your account shows that we did not get a call or email from you in 2023 or so far in 2024. It also shows that you have been on a contracted plan since you started which locks in your rates a year at a time and your rates decreased when you renewed this past summer. We do see that you saw an increase in your usage in charges last week when a cold front came into your area and that your usage is typically very low expect during cold weather. Winter can always be a challenge if a home is not well insulated etc. A supervisor will reach out to you to discuss your concerns. Published on January 03, 2024