Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Reseñas de los clientes de Payless Power
Transparencia, tarifas bajas todos los días y atención al cliente receptiva
La gente opta por Payless Power en Texas por su compromiso con la flexibilidad, la transparencia y la asequibilidad. A diferencia de los proveedores tradicionales, Payless Power también ofrece planes de electricidad de prepago que permiten a los consumidores controlar su consumo y sus gastos. Con opciones que no incluyen contratos a largo plazo ni comprobaciones de crédito, los clientes aprecian la libertad de gestionar su consumo de energía según su presupuesto y sus necesidades. Hay una opción de plan adecuada para cada tejano.
Además, la dedicación de Payless Power al servicio al cliente la distingue. Desde la sencilla gestión de cuentas en línea hasta una asistencia receptiva, los usuarios experimentan la comodidad en cada paso. Junto con tarifas competitivas y herramientas innovadoras para la gestión de la energía, Payless Power se perfila como la opción preferida de los tejanos que buscan soluciones eléctricas fiables y accesibles. Lee algunas de las opiniones recientes de clientes pasados y presentes de Payless Power.
Nothing but issues since I started using Payless power 1st was my login information wouldn’t let me log in now I am being told my lights will be off by 8pm if I don’t make a payment when I go to make the payment there is a restriction on my account
Response: Thank you for sharing your experience Mr. Watson. We hear your concerns regarding access to your online account, the restriction that appeared when attempting to make a payment, and the urgency of the disconnection notice. We understand how frustrating it can be when account access issues and payment barriers happen at the same time, especially when service continuity is involved. Your time and effort to resolve this matter are important, and we recognize the impact these challenges can have. Account restrictions are usually tied to security verification, payment status, or system safeguards designed to protect the account. While those processes can feel abrupt, they are not meant to prevent customers from resolving their balance. Our goal is to get your account reviewed and determine the fastest path to restoring access and resolving the restriction. Our Customer Care team can walk through the account details, confirm payment options, and explain next steps to prevent service interruption. If this is occurring after normal business hours, you can find instructions on how to reach us and submit a request at https://paylesspower.com/contact-us/ so we can follow up as quickly as possible. We appreciate you bringing this to our attention and welcome the opportunity to make this right. Published on April 22, 2026
y’all are the worse light company ever and y’all lie so much..
Response: Dalila, thank you for sharing your concerns. We hear that you’re upset and take comments like this seriously. We understand that trust and clear communication are important when it comes to your electric service. We acknowledge your frustration and want the opportunity to better understand what led to this experience and address any specific issues or information that may not have been clear. Our goal is to provide accurate details about your service, billing, and usage, and to help resolve concerns directly rather than through confusion or unanswered questions. Speaking with you one‑on‑one allows us to review your account and provide clear explanations or next steps. Please contact our customer service team at 888‑963‑9363 so we can work with you to address your concerns and move toward a resolution. Published on April 20, 2026
Please give me lights please
Response: Glen, thank you for reaching out. We hear your request for lights and understand how important it is to have power available when you need it. We acknowledge your concern and want to help determine what’s preventing service from being on. In many cases, issues like outages, account status, service start dates, or meter connectivity can affect electricity availability. Our customer service team is ready to assist and review your account details so we can identify what’s needed to restore service as quickly as possible. Please contact us directly at 888‑963‑9363, and a representative will work with you to address the situation. We appreciate you contacting us and look forward to helping get this resolved. Published on April 20, 2026
Payless Power is robbing people blind. How am I using more kWh when I’m not at home versus when I am.
Response: Angela thank you for taking the time to share your concern. We understand how confusing and concerning it can be to see higher kWh usage when you’re not at home, and we appreciate you bringing this to our attention. Energy usage doesn’t always stop when a home is unoccupied. Items such as heating or cooling systems maintaining temperature, refrigerators, water heaters, internet equipment, and other always‑running devices can continue to use power throughout the day. Changes in outdoor temperatures can also cause systems to run more often than expected. We acknowledge your concern and want to make sure you have clear, accurate information about your account. Our team would be glad to review your meter data and usage history with you, explain what’s contributing to the readings, and answer any questions you may have. Please reach out to our customer care team directly at 888-963-9363 so we can work together on this. We’re here to help you better understand your energy use and explore ways to manage it moving forward. Published on April 20, 2026
Very straightforward and helpfull
Response: Hi Aiden, thank you for taking the time to share your review. We appreciate you highlighting how straightforward and helpful your experience was. Our goal is always to provide clear information and assistance that makes things easy to understand and efficient from start to finish. Your feedback lets us know we’re on the right track, and we’re glad the support you received met your expectations. If there’s anything else we can help with in the future, we’re here for you. Published on April 17, 2026
I am done with this company. I am an educator so I get very busy and side tracked. While working the balance went negative and I paid ASAP. That was at 4pm. A reconnect order was sent out and it was never reconnected. Now, I am getting ready for work in the dark and my food is ruined. It’s been overnight and nothing. Also, they drain you… how are my lights out but I’m being charged currently. I would not recommend. It’s 7:30 am and I still have to wait until 9 to speak to someone. I liked them at first but I’m ending my service.
Response: Hi Joyce, thank you for sharing your experience. We understand how challenging this situation was, especially with your responsibilities as an educator and the need for dependable service early in the morning. Based on what you described, your payment was made promptly and a reconnect order was created, but service was not restored as expected. Being without power overnight, dealing with food loss, and having to prepare for work in the dark is a serious disruption. The concern about ongoing charges while the service was out is also something that clearly needs to be reviewed. Our next step is to make sure your service is restored and to review the reconnect order and billing activity to confirm everything is accurate. A customer care specialist can check the timing of the reconnection, address any applicable adjustments, and explain what occurred so this can be avoided in the future. Please reach out to us directly with your account details or contact customer care once our lines open. We want the opportunity to correct this and restore the level of service you previously appreciated. Published on April 07, 2026
Very easy & straightforward!
Response: Thank you for the 5‑star review, Karl Wesley. We’re glad the process was easy and straightforward. Published on April 06, 2026
Payless has help me so much with the exrimp low prices and it just puts joy in my heart that my electricity is in good hands!!
Response: Hi Alexis, Thank you for sharing your 4‑star review with us. It’s great to hear how much Payless has supported you and that our low prices have made such a meaningful difference for you. Knowing that it brings joy and gives you confidence that your electricity is in good hands truly stands out and reinforces why we do what we do. Your feedback helps us understand where we’re meeting your expectations and where we can continue to improve so your experience feels even better moving forward. If there’s anything more you’d like us to assist with or anything that could make your service feel like a full 5‑star experience, I’m here and ready to help, Alexis. We appreciate you being part of the Payless family. Published on March 25, 2026
Advertising better for more lookng
Response: Hi Jordan, Thank you for sharing your feedback and for giving us a 4‑star rating. I hear your point about wanting better advertising to create more visibility, and that perspective is really valuable. It makes sense that clearer or more engaging advertising would help you—and others—find exactly what you're looking for more easily. We appreciate you taking the time to help us improve, Jordan. Your input truly makes a difference. Published on March 24, 2026
I have been charged 30 dollars extra the past few months because I pay the bill at noon or a little after. I’m disabled and I’m not sure why this is going on. I cannot keep paying these huge amounts when I’m not even disconnected. I’ve sent messages to Payless power but no reply. Social security told me to turn Payless into the BBB. I have not because there are times Payless has given me a pass. Please contact me .
Response: Jayne, thank you for sharing what’s been happening with your account. I hear your concern about the extra charges you’ve noticed recently, especially with the challenges you’re managing, and I understand how important it is for your billing to make sense and stay predictable. Your message makes it clear that you’ve been trying to get answers, and your patience in continuing to reach out means a lot. The pattern you’re describing sounds like something we can look into in detail so we can pinpoint exactly why those additional charges are appearing and make sure you’re not paying more than necessary. Our team can review your account activity, payment timing, and any system-generated fees to help resolve this. When you’re able, please contact our Customer Care Team at 1-888-963-9363, Monday through Friday between 9:00 AM and 5:00 PM, so we can go over your account together and work toward the best possible solution. We’re ready to help you get this sorted out. Published on March 24, 2026
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
